CSI and Transformation Catalogue
Being a catalyst for Managed Services migration, this is primarily an industrialized improvement framework that drives Continual Service Improvements (CSI), IT/ Business Transformation from time to time. A forward looking Improvement Plan shows our quarter-on-quarter commitments for improvements. B1Propel TM is centered around a CSI and Transformation Catalogue for industrialized improvement levers, CSI & Transformation Portals for governing all improvement opportunities and CSI & Transformation playbooks serving as the SOPs for doing the improvements. B1Propel TM sets the KRAs for a global CSI Champion who steers the improvement programs consistently across all our customers.