Balbhas Methodology

B1NSure^TM

It is a service delivery assurance framework, ensuring service quality, service maturity, service/ process/ resource optimization. B1NSure^TM has a built-in methodology to ascertain the service maturity from people, process, platform and governance perspective and generates the changes / actions to enhance the service maturity to be at Managed Services and beyond. The basic tenets of B1NSure^TM are service ownership, Process & Service Industrialization, IT-Business alignment, service level refinements, continuous service improvements (CSI) driven by simplification, optimization and automation. B1NSure^TM leverages a CSI catalogue and Transformation Catalogue, which contains the standard levers/ themes, derived based on our delivery experience. This framework helps to deliver certain IT and Business Outcomes and has means to re-align the service levels to specific outcomes.