Balbhas Methodology

B1Desk^TM

This is a driver for Modern Service Desk for our customers. It elevates an existing Help Desk into a value-adding, cost-effective Service Desk. This model has a detailed methodology to nurture a service desk function into either a Shared Service Desk or an Integrated Service Desk. It provides a “One Process - One Tool” experience to all end-users/ customers. It revolves around Service Desk Automation, Process Simplification, Digital User Experience, Smart Self-Service Systems C centralized Knowledge Management. B1Desk^TM comprises of a robust maturity assessment methodology and transformation cookbooks to progressively drive the Service Desk transformation to the desired end-state. As an integrated function, B1Desk^TM creates a single gateway for the services for both IT users and business users, regardless of the nature/ origin of the issue. B1Desk^TM is an appropriate measure to create a cost-effective, rapid response support system, leading to greater economies of scale and consistency of service support, globally.